In the event that you wish to exchange a product, kindly note the following terms:
1. Eligibility: Exchanges are only accepted for products that meet the criteria outlined in our return policy. Please refer to the return policy for specific conditions.
2. Timeframe: Requests for exchanges must be made within seven (7) days from the date of receiving the shipment.
3. Product Condition: The product for exchange should be in unused, undamaged, and resalable condition, with all original packaging, labels, and tags intact.
4. Excluded Categories: Certain product categories, such as perishable goods, customized items, and items with hygiene-related concerns, may not be eligible for exchange. Please check the product details for specific information.
5. Procedure: To initiate an exchange, please contact our customer support team, providing your order number and details of the exchange request. Our team will guide you through the process.
Shipping Return Costs:
For returns, the buyer is responsible for covering the shipping costs to our location. Please note the following:
1. Responsibility: The buyer is required to arrange and bear the costs associated with returning the product to our designated location.
2. International Customers: International customers are also responsible for the return shipping costs. Please ensure compliance with customs regulations and packaging requirements.
3. Condition: The returned product should be packaged securely to prevent damage during transit. It must comply with the conditions outlined in our return policy.
4. Refund Processing: Once the returned product is received and inspected, and if it meets the eligibility criteria, the refund process will be initiated. However, please note that the original shipping costs are non-refundable.
These additional terms aim to provide clarity on the process and responsibilities for exchanges and return shipping costs, including international customers. Please review our comprehensive return and exchange policy for further details.
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